Krakow Corporate Apartments - Frequently asked questions.
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\ Krakow Corporate Apartments - Frequently asked questions.
- What time can I check in/out? Check in after 1pm and check out before 11am. If the apartment was free the night before you arrive, or if the previous visitors leave early, you may be able to check in earlier. Contact us prior to your arrival to arrange the possibility of an early check in.
- Do you offer storage for bags? If you are not leaving Krakow until after check out, you can store your bags at our office on Ul. Napoleona Cybulskiego 2. Please contact us for the possibility of a late check out. There may also be the option to store your bags with the conceirge if your apartment building has one.
- Do I pay for the entire apartment or per person? The price charged is for the apartment, up to the number of people it will conveniently accommodate, which is displayed on its specifications. If the apartment can accommodate additional people, for example with the use of a sofa bed, there will be an additional charge of between 0-40 Pln per person.
- Is car parking provided? Many of our apartments have on street parking, secure parking, or nearby secure parking facilities. Please also check on the apartment directions as this contains information about nearby parking.
- Which currencies do you accept for payment? Our preferred payment currency is Pln which can be paid in cash, credit card (payment link) or bank transfer. In certain circumstances we will also accept payment in other currencies such as Eur and Gbp.
- Is breakfast included? We do not provide breakfast, however you can self-cater as all our apartments have kitchens facilities. Alternatively, we can recommend cafes nearby which serve inexpensive and hearty breakfasts.
- How secure are Krakow apartments? All our apartments are new, modernized and renovated and of high standard in terms of security. Apartment buildings always have an external door which is locked at all times, and for which you will be provided with a key. If security is of particular concern, we do offer luxury apartments with 24 hr security guards. Please contact us for recommendations.
- Do the apartments have telephones? Some of our apartments are equipped with land line telephones, so please contact us for further information. If required, we can provide you with a local “pay as you go” mobile phone at a cost of 20 Pln per day (plus security deposit of 150 Pln). Please contact us in advance of your visit to ensure that the phone is waiting for you on your arrival.
- What is included in the price? We clean all apartments prior to the arrival of new guests, and provide fresh linen and towels. Our apartments are designed to be self-contained, meaning everything will be provided in the apartment. Check the detailed list provided for each apartment for more information.
- Are the apartments served by lifts? Our apartments are located in renovated or new buildings, so of which do have lifts. Lifts are less common in krakow accommodation located inside the old city walls. Please let us know if you specifically require a lift and we can recommend a specific apartment to fit your requirements.
- Are pets allowed? Unfortunately, our apartments have a no pets policy in accordance with the request of our apartment owners.
- What happens if I accidentally damage the short let apartment? If you damage the apartment during your visit, or break any significant items, you will be charged. Charges are made in a fair manner to rectify the damage, or to replace the broken object. Charges will be made to your credit card if you have booked using this method, but we will notify you first.
- Can you organize airport transfers? Krakow Corporate Apartments co-operates with Krakow Shuttle which can organise airport transfers and other transport solutions if required. If you wish to book and airport transfer, please click the following link Book airport transfer
- What is the process for reserving, booking and paying for and apartment rental? Payments for stays with KCA can be invoice by established clients and settled either prior to or durning the stay. For non-established clients, a deposit of 25% may be required to confirm a reservation and the balance payable on arrival.
- What is the process for check in? Within approximately 1 hour of your arrival at the apartment, please call or text our representative on the contact numbers provided on your receipt, so that we can meet you at the apartment. Normally check in time is after 1.00 pm, however, if the apartment is ready, you may check in earlier.
- How often are the apartments cleaned? The apartments are cleaned before your arrival. If you will be staying more than one week, then your apartment will be cleaned weekly during your stay - normally between 11am-4pm to avoid any inconvenience.
- What languages do you speak? English and Polish.
- Are discounts for longer stays available? Most apartments offer a discounted rate for bookings of one week or more, in addition to last minute discounts. If you wish to make a medium or longer term rental, please give us a call or email us and we will be happy to negotiate a rate with you.
- What happens if I lose a set of keys? We charge a fixed amount of 100 Pln for the replacement of misplaced keys.
- Is it possible to smoke in the apartments? We operate a strict non-smoking policy, though some of our apartments have a balcony where it is permitted to smoke. You will incur a cleaning charge if you smoke inside the apartments. For Apartment information in Polish please visit apartamenty krakow or Nieruchomosci Krakow
